Service Scope

Silver Corporate Chauffeur Melbourne provides pre-booked chauffeur-driven and airport transfer services across Melbourne and surrounding suburban areas. All services are subject to vehicle availability and confirmed booking details.

Bookings

• All bookings must be made through approved channels such as our website, phone, or email.
• Booking confirmations are issued once details are received and accepted.
• Customers are responsible for providing accurate pickup, drop-off, and flight information.

Service Timing & Waiting

• Pickup times are scheduled based on information provided at booking.
• For airport arrivals, waiting time may be adjusted according to flight details shared.
• Additional waiting beyond the standard allowance may be subject to extra charges.

Passenger Responsibilities

• Passengers must be ready at the agreed pickup time.
• Any delay caused by passengers may affect service completion.
• Passengers are responsible for their personal belongings during travel.

Vehicle Allocation

• Vehicle type is allocated based on booking request and availability.
• Silver Corporate Chauffeur Melbourne reserves the right to provide an alternative vehicle of equal category if required.

Changes & Amendments

• Booking changes must be requested as early as possible.
• Amendments are subject to availability and operational feasibility.
• Last-minute changes may not be guaranteed.

Cancellations & Refunds

• Cancellations and refunds are governed by our Booking Cancellation and Refund Policy.
• Once service has commenced or the vehicle has arrived at pickup, refunds may not apply.

Conduct & Safety

• Passengers are expected to behave respectfully during the journey.
• Any damage, excessive mess, or misconduct may result in additional charges.
• Drivers may refuse service if passenger behavior compromises safety or legality.

Liability

• Silver Corporate Chauffeur Melbourne is not responsible for delays caused by traffic, weather, road conditions, or events beyond our control.
• We are not liable for missed flights or appointments due to unforeseen circumstances.

Corporate & Business Accounts

• Business account users are responsible for managing authorised bookings under their account.
• Any misuse of corporate account services may result in suspension.

Privacy

• Customer information is handled in accordance with our Privacy Policy.
• Details collected are used solely for booking, coordination, billing, and service-related communication.

Changes to Terms

Silver Corporate Chauffeur Melbourne reserves the right to update or modify these Terms and Conditions at any time. Updated terms will apply from the date published on our website.

Governing Law

These Terms and Conditions are governed by the laws applicable in Victoria, Australia.

Contact Us

For questions regarding these Terms and Conditions, please contact customer support.